:






.






 

OK, so youve got an exciting new product idea and you want to develop and sell it. The first thing you have to do is __________16 a plan. You need to see if there is a demand for your product, so you should __________17 some research to find out how many people might buy it and who these people are. You also need to __________18 information about similar products already on the market and what price they sell at. Next, you have to __________19 the costs of developing, manufacturing and selling your product. And of course, you mustnt forget to add in the costs of running your business office rent, salaries and so on. With this information, you can calculate how much profit you could make. Then if you need help with financing, you can take your plan to a bank. Or you could try to find an equity partner someone who wants to __________20 in your idea

6 (2125) . .

 

I find it very hard working with Andy. He just doesnt communicate __________21 people. He does his own job well enough, but he never talks __________22 what hes doing or what hes done. It makes it very difficult to deal __________23 problems. Sometimes I try to discuss problems with him, but he doesnt respond __________24 my concerns. He leaves everything to me. For example, yesterday, a customer file was missing. I asked him if hed seen it and he said no. But then I found it on his desk. And he never apologised __________25 me!

7 (2630), .

:

When did you leave?

We left at 10 p.m.

 

26 Which ____________________?

I prefer the first option.

27 Who ____________________?

Jane Moorcroft is the CEO of Binhams plc.

28 Where ____________________?

We held the meeting in London last year.

29 Why ____________________?

Ive decided to resign because of stress.

30 How much ____________________?

The new model costs $144.

8 (3135).

am planning / flying / going to / hope to / meeting / starts / will have

: As you can see from my schedule, Im going to be out of the office next week.

 

31 On Saturday, Im __________ to Dubai for the opening of our new offices there.

32 The opening ceremony __________ at 3 p.m. on Monday.

33 On Tuesday evening, I __________ dinner with the local staff.

34 I __________ meet some of our more important contacts in the city.

35 I __________ to stay for five or six days.

9 (3640). .

Di Hello?

Zoe Hi. This is Zoe. Is Rob there?

Di No Im afraid hes out at the moment.

Zoe Well, can you give him a message? Can you tell him Im meeting Jay Banks on Wednesday now not Friday. Rob is preparing a report for the meeting, and Id like him to fax it to me by Tuesday evening, please.

Di OK, Ill tell him.

Zoe Oh, and I talked to the agents today. They havent received the brochures yet. When did you send them?

Di Im afraid I dont know Rob sent them. Ill ask him.

 

Message for Rob   Zoe telephoned / asked 36 about the report for the meeting. She asked if / said that 37 the meeting with Jay Banks would be on Wednesday, not Friday. She asked if / told 38 you could please fax the report to her by Tuesday evening. Also, the agents say they havent / hadnt 39received the brochures yet. Zoe wants to know when you sent / had sent 40 them.  

10 (af) (4146) -. .

 

a) All the best

b) If you dont mind

c) I really enjoyed it

d) Its very kind of you

e) Thanks for all your hospitality

f) What do you like doing in your spare time?

Client Of course, I enjoy travelling, but I often have to travel at weekends, and that takes up my spare time.

Host A _____41

Client Well, I enjoy watching sport and I often go to football matches with my two sons.

Host A We have a very good match here tomorrow evening. I could get some tickets if youd like to go.

Client _____42, but Im afraid I already have an engagement tomorrow. Perhaps another time.

Host A Yes, of course. Would you like something else to eat? Some cheese or some dessert?

Client No, thanks. Just a coffee, please. Its been a lovely meal _____43.

Host B Im sorry, but I have another meeting at two oclock. _____44, Im going to have to leave you.

Client Well, its been a pleasure meeting you. _____45.

Host B Its been a pleasure to welcome you here. I hope well see you again soon.

Client I hope so, too. Goodbye. _____46.

11 (ad) . .

a) Could I just say something?

b) If youll just let me finish.

c) Are you saying

d) Sorry to interrupt

 

A and the problem with setting a low target is that our sales people wont have to work very hard to reach it. We have to set a target that will motivate them. So I think

B Hold on a minute! _____47 that my sales staff need a high target to make them work hard? Because if thats what you mean, I have to disagree. My department has some of the most hard-working and

C _____48 , but I dont think that

B _____49 My department has some of the most hard-working and competitive sales people in the company, and they dont need high targets to motivate them to work hard!

C _____50

A What is it, Barry?

B Its just that I dont think 8, 000 is a low figure. The market is very difficult at the moment, and I dont believe we can sell more than that.

12 (ae) (5155). .

a) decision-making

b) future

c) crisis

d) events

e) results

 

Grocery bears fruit   When Alfred Josefsen, Managing Director of Irma, first arrived at the Copenhagen-based grocery chain, the workforce was not happy. Employee motivation was low, and staff members were frequently leaving to go to work for other companies. It was a big _____51, says Mr Josefsen. This year, the company is listed in the 100 Best Workplaces in Europe and wins a special award for best practices in internal communication. Some 93 per cent of the companys employees believe Irmas management team is approachable and easy to talk to, and 83 per cent agree that management always informs them about corporate developments. Mr Josefsen describes the process that was needed to get the company from its low point to this position. The first thing that was important was to decentralise the company and put more _____52 back into the hands of store managers, he explains. The idea was to have each store operating like a local grocery, competing with stores around the corner. The new approach brought good _____53 within a remarkably short time. In half a year, the atmosphere in the company was much more positive, says Mr Josefsen. Irma started life in 1886 as a small shop in Copenhagen. Today, it focuses on quality foods. Irma now has more than 1, 700 employees working in 70 supermarkets and administrative offices. Mr Josefsen likes to walk about in the companys head office, and he also visits the stores themselves to talk to shop assistants and customers. Regular workshops and social _____54 allow staff to come together. At Strategy Days, hundreds of employees get together for three days to share ideas. Mr Josefsen is frequently present at such events. Another effective way to improve communications has been a short e-mail from Mr Josefsen that goes out regularly to all staff conveying key business messages. I try to be in contact with people so they know that the Managing Director is working hard for the _____55 of the company, he says. You have to be in contact with people if you want to show what youre doing and that you have direction.

13 , (T), (F).

 

Before Mr Josefsen became Managing Director

56 employees enjoyed working for Irma. _____

57 employees didnt stay very long with the company. _____

Now that Mr Josefsen is Managing Director

58 managers and staff communicate effectively with each other. _____

59 staff working in different stores rarely meet each other. _____

60 regular e-mails are used to communicate business messages to staff. _____

14 - - (South-East Asian Business Associates). . 21- (The New Way Business in the 21st Century), , .

 

Offer to pay all expenses airfare and accommodation (five-star hotel in Singapore, three nights). Inform Dr Sarkowski about the conference and your organisation. (You can refer to an enclosed brochure giving further details.) Write about 140180 words.

Conference title: New Trends in Business

Dates: 34 February

Place: to be held in Singapore

Number of delegates expected to attend: 1, 5002, 000

SE Asian Business Associates: 5, 000 members, owners and managers of businesses in South-East Asia

 

South-East Asian Business Associates Dr Vladimir Sarkowski 927 Stabu Street Riga Latvia   Dear   Re:

4

1 YP 9000

 

Good morning, everybody. Im Lars Davidsson and Im here to show you our latest product: the YP 9000. Its new, its elegant and its very high-tech.

Very soon, everybody is going to want one of these!

As you can see, the YP 9000 looks very stylish in its black-and-silver case. It looks like a mobile phone but it does so much more!

Let me tell you about its special features. You can use it to make phone calls, send and receive e-mails, browse the Internet, play music and video. It also has a digital zoom camera for taking photos. Its ideal for travelling you dont need to carry any other devices. This one has it all.

A big advantage of the YP 9000 is its small size. Its 22 centimetres long and one centimetre thick. And it weighs just 75 grams. Yet this compact device can give you high-quality sound, full-colour video and excellent text readability. At the same time, the long-lasting batteries give you more than 20 hours of talk time.

The YP 9000 is powered by a fast microprocessor with 64 megabytes of memory. The powerful operating system lets you do several things at the same time, quickly and reliably. It comes with a full range of software, including e-mail, calendar, address book and web browser. Whats more, this amazing device is very competitively priced at just 199 dollars.

Im sure many of you will want to try it for yourselves, and in a moment Im going to give you the chance to do just that.

But first are there any questions?

2 (a, b, c or d) (15).

 

1 Lars Davidsson describes what you can use the YP9000 for. Which of these uses is not given?

a) Make phone calls.

b) Browse the Internet.

c) Watch TV programmes.

d) Play music and video.

2 What does Lars Davidsson describe as the big advantage of the YP9000?

a) It comes in different colours.

b) It is reliable.

c) It is very small.

d) It is cheap.

3 Lars Davidsson says that the YP9000 is ideal for

a) people travelling.

b) business people.

c) students.

d) people who want to save energy.

4 Lars Davidsson describes the operating system as

a) practical.

b) powerful.

c) flexible.

d) well-designed.

5 What does Lars Davidsson say the audience will want to do after asking questions?

a) Look at a video about the YP9000.

b) Study the sales brochure.

c) Try it.

d) Buy it.

3 (610).

 

The YP9000 6 Size: __________ cm long by __________ cm thick 7 Weight: __________ grams 8 Talk time: __________ hours 9 Memory: __________ Mb 10 Price: $__________  

4 (1115). .

 

11 My manager doesnt like waiting for things to happen. Hes very [ patient ] _________.

12 You dont have to wear a suit to the meeting. Its quite [ formal ] __________.

13 I had some great ideas for the new marketing campaign, but the rest of the team were very [ enthusiastic ] __________.

14 I try to relax before I start a presentation. Its difficult to speak clearly when you are [ calm ] __________.

15 My colleague isnt very good at handling conflict in negotiations thats one of his [ strengths ] __________.

5 (1620). .

 

A B

government rate ____________________

labour policy ____________________

tax bureaucracy ____________________

monetary incentive ____________________

inflation force ____________________

 

16 Annual percentage increase in prices

17 All the people in work or available for work

18 Official rules, regulations and paperwork

19 The control of money in the economy

20 Low rates of tax to encourage new business

6 (2125). .

inexpensive / long-lasting / reliable / stylish / user-friendly

 

21 Its very easy to use to record and play DVDs. __________

22 You can be sure it will work effectively and without any problems.__________

23 It only costs $60 which is less than other similar products on the market.
__________

24 Youll be able to enjoy it for many years. __________

25 Its fashionable and looks very attractive. __________

7 (a, b or c) (2630). .

26 a) Ill b) Id c) I

27 a) wont b) doesnt c) wouldnt

28 a) have b) had c) would have

29 a) will b) would c)

30 a) wasnt b) wont c) wouldnt

 

A Do you know if the new projector has arrived yet?

B Im afraid it hasnt. If it doesnt come by tomorrow, _____26 call the supplier.

A Thanks. Please tell them I need it urgently by Friday. If it _____27 arrive by then, I wont be able to give my presentation. It wouldnt be a problem if we _____28 a spare one, but we havent.

B Dont worry. This is a very reliable supplier. Im sure they _____29 tell us if there was a problem.

A If it was our old supplier, you _____30 be so confident.

8 (3135) (memo), ( ). . .

 

Schedule: complete purchase → building work → order equipment → recruit chef → start advertising → opening night

  As soon than we complete the purchase of the building, we will start as building work. We not order any equipment or furniture until __________31 we have a date for completing the building. When the work will __________32 finished, we can begin hiring staff. We want to recruit a chef before we started __________33 advertising. That way, the chef can preparing some menus __________34 that we can use in the advertisements. When we had a chef, we can __________35 also start planning for the opening night.  

9 , .

 

36 We will hold the conference in Sydney, from 16th to 17th January.

The conference ________________________________________

37 We have invited delegates from all over the world.

Delegates ________________________________________

38 We hired the Renaissance Center in Detroit for the event last year.

The Renaissance Center in Detroit _____________________________________

39 Professor Graham Bell will give the opening speech.

The opening speech ________________________________________

40 We usually send the conference programme to delegates after they have paid their fees.

The conference programme ________________________________________

 

10 (4145) (ae). .

a) How about

b) Right, thats it, then

c) I can see your point of view

d) Lets look at it another way

e) A compromise could be

 

A: I really want to take my holidays in June. Thats when my husband is on holiday.

B: _____41. But company policy says that senior staff have priority, and thats when your manager will be away.

A: _____42 if you ask Mr Cox to change. He isnt married.

B: Im sorry. I asked him before, but he says he has already booked his travel. _____43 to give you one weeks holiday in June and the rest at another time.

A: My husband wont be very happy with that.

B: OK. _____44. Maybe we can transfer someone from another department to do your job during June.

A: Oh yes! That would be very good!

B: _____45. Ill see if I can find someone who can transfer.

11 (ae) (4650) .

a) Another advantage is

b) A very useful feature

c) Id like to tell you about

d) It comes in

e) The seats are made of

 

46 _____ our new model, the S502.

47 _____ is that you can cut fuel costs by over 60 per cent.

48 _____ the small size, which helps you to park in busy city centres.

49 _____ high-quality leather.

50 _____ a range of exciting new colours.

12. . .

 

The man behind GEs quiet revolution   Thirty years ago, Jeffrey Immelt politely advised his high-school basketball coach to be less aggressive with the new players. It worked: the coachs calmer behaviour helped the team to win more games. It was the first successful strategy from the future chief executive of General Electric, the worlds second largest company by market value. Mr Immelt has brought some of that basketball psychology to the current job. GEs former leader, Jack Welch, was more typical of the imperial CEOs who have presided over American capitalism for much of its history. Admired by analysts and feared by subordinates, Mr Welch ran GE with an aggression that helped to drive the companys earnings. But Mr Immelt set about creating a quiet revolution in the company when he replaced Welch in 2001, bringing in a new approach to leadership. Under Mr Welch, GE was a productivity machine an organisation where cutting costs and building value was the priority.When Mr Immelt took over, GE needed to find a new way to cope with growing Asian competition and increasingly global markets. Mr Immelt changed GE by giving priority to organic growth and marketing superiority. Making the company more global has been a key part of Mr Immelts strategy. During his leadership, GE has become a multinational that earns half of its $150bn revenues from outside the country. But Mr Immelt maintains that the US, where GE still employs 160, 000 of its 316, 000 employees, remains the ideal place to manufacture complex equipment such as jet-engine turbines. America, he believes, still produces top professionals. But the bottom line is clear: without the benefit of buying and selling products around the world and employing skilled people from other countries, the 128-year-old company would be smaller than it is today. Mr Immelt set ambitious goals a 10-percent annual growth in profits and an 8-percent increase in sales growth. Few companies have grown so fast year after year, and none as big as GE.  

13 , (T), (F).

 

51 Jeffrey Immelt was rude to his basketball coach at school. _____

52 Mr Immelt has a similar management style to Jack Welch. _____

53 Mr Immelt has been the CEO of General Electric since 2001. _____

54 Mr Immelt has made General Electric more global. _____

55 Most of GEs employees work outside the USA. _____

14 (5660).

56 Mr Immelts approach to leadership is

a) to make people afraid.

b) to be calm.

c) to be unambitious.

57 Jack Welchs main policy was

a) to make the company more global.

b) to compete with companies in Asia.

c) to reduce expenses and make more profit.

58 GEs total income (at the time of the article) was

a) $150 billion.

b) $300 billion.

c) $75 billion.

59 Mr Immelt prefers to employ

a) American professionals.

b) skilled people from outside the USA.

c) the best people, wherever they are from.

60 General Electric

a) is the biggest company in the world.

b) has grown faster than most other companies.

c) no longer manufactures anything in the USA.

15 . 180-220 , .

, . .

 

Your report should summarise the figures and recommend the location which you think is best.

 

Region Arcadia Batiku
Local economy Inflation rate Local currency   2.4%, stable strong   14%, rising devalued 5% in last year
Labour force Unemployment rate Skilled workers   5% high number   16% not many
Government tax incentives No special rates: all businesses pay 35% tax Low rate of 8% for new businesses in first three years

 

 

Executive summary   Introduction The company is growing fast and, in order to expand, we need to set up a new subsidiary in a region that offers a stable economy, skilled workers and if possible tax incentives. We have looked at two This report compares the two regions with regard to   Findings   Conclusion   Recommendation We should

 


5

 

1 , , .

 

Boss Hello, Roger. Come in. Take a seat.

Roger Thanks.

Boss I understand you want to go on a training course?

Roger Yes, thats right. Its a sales training course and it was recommended to me by Joanne Barnes, who did the training last year. She said it was excellent. I really want to advance my career in sales and I think that this is the course for me.

Boss Which course are we talking about?

Roger Its called Selling by objectives and its run by the Institute of Sales and Marketing in north London. It starts on October the 16th.

Boss I know the course and its very good. Its a two-week course, I believe.

Roger Thats right.

Boss Hmm. October is a very busy month, as you know. I dont usually give anyone time off during the three months before Christmas. We need you to be at work if were going to meet our sales targets.

Roger I know. But if I can improve my selling skills, Ill be much more effective after the course. I should be able to make up for the time off by increasing sales in November and December.

Boss Hm. Another problem is that we dont have much money left in the training budget for this year. What are the costs exactly?

Roger The course itself costs £ 1, 900, but Id also need some expenses, to cover the cost of travel to London and so on.

Boss So with accommodation, were probably looking at around £ 2, 500 in total. Im afraid thats out of the question.

Roger It doesnt need to cost that much. My parents live in North London, and I could stay with them, so I wont need a hotel.

Boss Well, youve been with the company for three years and youve shown yourself to be enthusiastic and hard-working. So Im in favour of you doing some further sales training. But Im afraid I cant let you go before the end of the year. If you want to do the course in January or February, and if you can keep the costs down to a maximum of £ 2, 000, then I can agree to that.

Roger OK. Thanks very much. Ill find out if they are running the course again in January or February.

Boss Put the full details of the course and the exact costs in a memo and let me have it by the end of the month. Then I can add it to the budget for next year.

Roger Thanks. I will.

.

  1 Type of course ____________________ 2 Location (town or city) ____________________ 3 Starting date ____________________ 4 Duration of course ____________________ 5 Cost (course only) ____________________

3 , (T), - (F).

Rogers manager says that

6 the course is a good one. _____

7 Roger can take time off to do the course before Christmas. _____

8 there is enough money in the budget to cover costs up to £ 2, 500. _____

9 Roger is a good employee who will benefit from the training. _____

10 Roger should put all the details in writing. _____

4 (1115). .

advertising / launch / market / redundant / share / subsidiary

 

Carston has announced that it will close its UK __________11, which employs about 70 staff. Most of the staff will be made __________12. The company spent £ 5 million on __________13 last year to promote its latest product. But the product __________14 was a failure. Competition from other UK companies, such as Fyfield and Brix, has been strong, and Carston has seen its market __________15 decline sharply over the last three years.

 

5 (1620). .

do / get / make / market / set up / take / work

 

Erika always wanted to work for herself. After getting a good qualification in art and design, she decided to __________16 her own business making jewellery. Two years later, she is finding it hard to __________17 a living from her business. In fact, she has to __________18 part-time in a shop to earn extra money. Erika makes innovative jewellery that is both high quality and stylish, but she doesnt have a strong customer base and often finds it difficult to __________19 her work. She needs to __________20 some market research and then to develop an effective marketing strategy.

6 (2130) (aj).

21 complaint _____

22 endorsement _____

23 discount _____

24 investment _____

25 merger _____

26 promotion _____

27 refund _____

28 staff _____

29 turnover _____

30 workload _____

 

a) When a famous person appears in an advertisement saying how good a product is

b) Money put into a business activity with the aim of making a profit

c) When two or more companies join together to form a larger company

d) A statement made by a customer who is not satisfied with a product or service

e) The amount of work that a person or organisation has to do

f) The people who work for an organisation or company

g) The amount of money a company receives in sales in a particular period of time

h) Special activity to sell a product: for example, advertising

i) Offering something for sale at a lower price than usual

j) Money that is given back to the customer if they are not satisfied with a product

7 (a, b or c) (3140). .

Michel Soussaline _____31 in a Paris hospital as a cancer specialist. But at present, he is only working part-time. In his free time, he _____32 his wife to develop a biotech company called Imstar. Mr Soussaline describes the difficulties of setting up a new company in France: We _____33 the necessary investment, but it was impossible. There is much less help for developing companies than in the US. Mr Soussaline believes that Imstar _____34 a bigger company by now if it was based in California. Mr de Bé zieux, who heads a lobby group for small businesses in France, says: Between 1965 and 1980, the French economy _____35 twice as fast as the US. Since then, it _____36 the opposite. One of the main explanations is that our small businesses _____37. But now there is a new approach to small business in France. In the past year, the government _____38 a series of initiatives to support innovative start-ups. In future, fast-growing companies _____39 extra benefits and _____40 lower rates of tax.

 

31 a) works b) worked c) working

32 a) helped b) was helping c) is helping

33 a) look for b) looked for c) will look for

34 a) was b) would be c) have been

35 a) grows b) is growing c) was growing

36 a) was b) will be c) has been

37 a) is not growing b) was not growing c) are not growing

38 a) launches b) has launched c) will launch

39 a) will receive b) have received c) receive

40 a) will be paid b) will pay c) are paying

8. (4145) . . .

 

Subject: Meeting next Thursday   Dear Becky   Do you please help me? Can   Im trying to find on how many people are coming to the meeting next __________41 Thursday. Maria said me it would be ten, but Alex thinks it could be 20. __________42 If more than 15 people come, we would need to book a bigger room. __________43 But the large meeting room has already been booked during the whole day. __________44 I look forward to hear from you. __________45   Many thanks,   Sam  

9 (ah) (4653) . .

a) I think

b) I agree

c) Perhaps we should

d) Im not sure I agree

e) how about

f) The next item on the agenda is

g) Yes, thats right

h) What do you mean

 

Chair OK, lets move on. _____46 publicity for our sales conference. Barbara, youve prepared something on this.

Barbara Yes. Well, to start with, Ive prepared a leaflet to send out to the agents. Youve all received a copy. What do you think?

Ted _____47 it looks good very colourful!

Beth _____48 highlight the guest speakers name a bit more. Shes very well known, and her talk will attract a lot of people.

Barbara _____49 by highlight the name more? Ive put her name in large letters.

Beth Yes but _____50 putting it right at the top?

Ted _____51. The title of the conference is more important, isnt it?

Dora _____52 the title of the conference must be at the top. But

_____53 with Beth. The name should stand out more.

10 (ag) (5460).

54 Would you like to join us for dinner? ______

55 Could you tell me where the restaurant is? ______

56 What do you recommend? ______

57 Can I get you a drink? ______

58 Can I order a taxi to go to your hotel? ______

59 Thanks for showing me round. ______

60 I hope you have a good journey back. ______

 

a) Thanks. Ill be in touch soon.

b) The chicken is very good.

c) It was a pleasure.

d) Thats very kind of you. Id love to.

e) Its near our office in the High Street.

f) Thanks, but Jack has offered me a lift.

g) Thanks. Just a glass of water, please.

11 (ae) (6165). .

 

a) messages

b) newspaper

c) warning

d) information

e) industries

 

Message on sensitive e-mails is not getting through When new employees start at Goldman Sachs, one of the first things they are told is that they should not put anything in an e-mail that they wouldnt want to read in the __________61. Dont complain about colleagues. Dont discuss sensitive deals. Dont say bad things about the competition. If you want to do those things, they are told, use the phone or talk to someone in person. The same __________62 has been repeated across the corporate world for years, but the message never seems to get through. Sensitive e-mails and instant messages continue to turn up in public. It seems that no matter how often they are told, employees continue to see workplace e-mails as casual, private exchanges that no one else will read. The ePolicy Institute, which conducts research and advises companies, recently carried out a survey of 416 companies. The survey showed that only 42 per cent of companies conduct any formal training regarding e-mail usage. Instead, they rely on written policies that are often not read. Simply telling workers to be more careful is not enough. Some companies are now using advanced software that can block potentially embarrassing messages from leaving a corporate system. Proofpoint, an electronic security company, offers software that monitors __________63 as they arrive and depart to detect potentially dangerous words or phrases. Keith Crosley, Director of Market Development for Proofpoint, says heavily regulated __________64, such as financial services and health care, are among his companys best customers. Kawasaki Motors uses the software to make sure no one leaks its motorcycle designs. The software ensures that personal data such as credit-card numbers and medical histories are encrypted and monitors the disclosure of confidential corporate __________65. Our systems can be trained, Mr Crosley says. You can show it examples Here are my new car designs. Here is my internal phone list and not let those messages go out. The problem is that the software can occasionally block important e-mails that are not sensitive. Customers are not very tolerant of that problem, Mr Crosley says.

12 (6670).

66 There are several kinds of sensitive information that shouldnt be included in e- mails. Which one doesnt appear in the article?

a) complaints about people you work with

b) trade secrets

c) employees names

d) bank-account details

e) credit-card details

67 If they want to discuss sensitive deals, Goldman Sachs employees are told not to

a) use the phone.

b) use e-mail.

c) talk to a person inside the company.

68 According to an ePolicy survey, most companies

a) use special software to block sensitive messages.

b) organise training programmes to instruct employees how to use e-mail.

c) send only written instructions about using e-mail.

69 Proofpoint is

a) a kind of software that monitors e-mails.

b) a company that specialises in electronic security.

c) an institute that advises companies on security.

70 Which word is used in the article to mean the same as sensitive?

a) casual

b) instant

c) embarrassing

13 ( 50 ).

To: From: Greg Saunders Subject: Your visit next week.   Dear   I am attaching a programme for your visit next week. Please let me know if there is anything you would like to add. If you could also tell me your flight number and arrival time, I will arrange for our driver to meet you at Toronto airport and take you to your hotel. We are all looking forward very much to meeting you next week.   Best regards   Greg  

14 . , , ( 150 ). , , , , . , .

 

Your manager at work has asked if you can recommend your English course to other employees. Write an informal report of 120 to 150 words describing the English course you have just completed. Include this information: number and length of lessons, people in the group, coursebook topics, exercises and activities. Say what you enjoyed most about the course and what you found useful.



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