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Cross-Cultural Interaction. 1 Study the phrases and situations used to hold your turn:
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1 Study the phrases and situations used to hold your turn:
“ I’d like to know ”.
Мне интересно знать
Кто? Почему? Зачем? Какой?
И где об этом можно прочитать?
I can add something here.
Ты скажи слова такие,
Если хочешь добавлять,
Свою тему развивать.
2 Match the following phrases with the skills of guiding the conversation:
For example:
“Could you give me some time to think about this? ” delay an answer
1 “So you’re going to…” _____________
2 “In other words they still haven’t come to any agreement? ”______
3 “I’m not sure….” ___________________
4 “I’m sorry, did you say square deal? ”___________________
5 “Can you give an example of this? ”_____________________
6 “Let me get back to you about that tomorrow.” ____________
7 “I’m not sure (how/ when/ where) to enter the data.” ________
8 “Um, how can I say this…” ____________________________
9 “So you mean… they never received the tapescript? ” ________
10 “I’m not sure… but I think….” ________________________
3 Study the following example of ineffective communication andanswer the questions given below.
Situation: Pierre is from France. Pierre works for Western Business Machines Company. He works in the Shipping Department. At the moment, he is calling Maria Garcia at Alameda Hospital about the late typewriter delivery. The receptionist at the hospital answers the phone.
Receptionist: Alameda Hospital.
Pierre: Hello, is uh… (He looks for a piece of paper on his desk.) …uh, is Mr. somebody Garcia there?
Receptionist: Um…we have several Garcias here. Do y ou have a first name?
Pierre: Uh…oh! Here it is! (He finds the piece of paper). Maria Garcia.
Receptionist: Maria Garcia’s not in right now. She’ll have to call you back.
Pierre: What?
Receptionist: She’s out. She’ll have to call you back later. (The
receptionist begins to sound irritated).
Pierre: (He is confused. He doesn’t say anything).
Receptionist: Do you want to leave a message?
Pierre: Uh…You see, uh… she ordered some uh, typewriters, but I don’t
think that we… we delivered them, and…
Receptionist: Why don’t you just tell me your name and number and she
will call you back?
Pierre: What? Oh, my name is Pierre Dupont. My company is Western
Business Machines.
Receptionist: Pierre Dupont, Western Machines… okay… give me your
number. (The receptionist is speaking quickly).
Pierre: (He thinks to himself, “No, it’s Western Business Machines.” He
doesn’t say anything).
Receptionist: Does she have your number? (The receptionist sounds
impatient).
Pierre: Oh, yes. Ah… my number is 733-2084.
Receptionist: Okay. I’ll give Ms. Garcia your message. Good-bye.
Pierre: Ah… thank you. Good-bye.”(Pierre hangs up the phone. He thinks to himself, “Sometimes I hate making phone calls.