In pairs, use the flowchart to ractice booking a hotel room.

I’d / We’d like a room, please.	I’d / We’d like to book a room, please.
Have you got a reservation, sir / madam?	Is it for tonight? (When is it for?) (How many nights do you want the room for?)
It’s for __________. (We’d like it for __________.)
No, I’m afraid not. (No, I’m afraid, we haven’t.)	Yes, I / we do.	What name is it, please? (How do you spell that?) (Could you fill in this card, please?)
I’m afraid we’re full. (We haven’t got any vacancies (then)).	_______________ _______________
What a [pity]! How [frustrating]!	How will you pay? Could I have a credit card, please?
I’m sorry, but we’re very busy. (It’s such a busy time at the moment.)	Thank you. Your room number is _____. Here’s your key. Would you like someone to take your bag?
Thank you. (Thanks.) (No, thanks. I can carry it myself.)

UNIT XIII

EATING OUT. AT THE RESTAURANT. AT THE CAFÉ. AT THE BAR