Sample letter/telephone conversation - Phrases

Phrases of customers:

I have been given your name/telephone number and address by.....
I saw your advertisement in.....
Could you please send me a brochure of your hotel?

Let me know your terms for..... bed and breakfast
half board
full board

Tell me whether there is an extra charge for....... a car park
an extra bed
a single room

I would be interested in finding out if.: all rooms have a balcony? you have reductions for children?
you have family arrangements? the rooms are equipped with a shower/toilet/bathtub?
where the hotel is located?

I am enclosing an addressed envelope for your convenience.
Please reply to the following email-address:

Phrases for staff in a hotel:

Hotels

It`s a well known fact that hotels nowadays play a big role. Every year more and more new hotels are opened.
Sometimes it is even difficult to decide which to choose while traveling. There are luxury hotels, which seem to be expensive, b & b hotels, where you will get only breakfasts and a place to sleep, youth hostels, where you meant to serve everything yourself and many other places to stay in. For example an apartment, a tent, a caravan and 3, 4 or 5 star hotel.
Some people enjoy staying in a hotel while others prefer other places to stay in. Sure, on the one hand there are a lot of advantages in it.
To begin with, it`s convenient. You have a chance to make a telephone call and reserve any room you want in a good time, to be confident by your arrival. Besides, you don`t need to serve yourself, everything will be done by the hotel staff, I find it wonderful. More than that, I do like that in the hotel you can be offered some interesting excursions and you can be sure that they are safe because the hotel is responsible for every offer.
But on the other hand there are still some disadvantages in staying in a hotel.
First of all, the service can be poor and slowly, for this reason you can be late for a business conferation or a friends party, I find it extremely disappointing. Second, the food can be too salty, overcooked and etc...spoiled. It can be a serious problem for people with weak stomach. Third, the view from the window can be not so romantic as the advertisement said but more modest, it can also disappoint some people, who care about the beauty around them.
Personally I`m for staying in a hotel inspite of all disadvantages. It`s only a freak of chance, everything can happen. So before booking a hotel, you`d better learn some facts about it in the net or from your friends for sure. Last summes I stayed in a hotel in Turkey, everything was up to date, wonderful service, tasty food and friendly staff. I would be happy to visit " Saray hotel" one more time. By the way, Saray in Turkish means a palace and it really looks so. I have only positive impressions about that place and hotel.
If I`m not mistaken there are 4 big hotels in Petrozavodsk. They are " Masks", " Karelia", " Severnaya" and one more near the embankment, unfortunately I don`t know it`s name yet. In my opinion our town provides good hotels for foreigners and native people. You can stay there from one night only to even a month or more, if you can afford it sure.
In general I am only for staying in a hotel, this will save your money, time and will be convenient.

Диалог 1:
After a long journey from Heathrow, John finally arrives at his hotel in King's Cross. He goes to the reception area to check in.

Receptionist: Hello. Can I help you?
John: Yeah hi, I've got a reservation. My name is John Ashley.
Receptionist: Ah, yes. You booked a shared room for one week?
John: Yes, a shared room, but perhaps I'll stay longer.
Receptionist: OK, but let us know as soon as you decide?
John: Yes, of course. How much is that?
Receptionist: It's 18.50 GBP for a shared room. Can I see your passport?
John: Here you are.