After-watching

4. Choose the right variant: if it’s true or false sentences.

1. Mr. Smith would like to speak with Ms. Anderson.

2. Mr. Smith is too busy to take a call.

3. Ms. Anderson doesn’t want to leave her phone number.

4. Ms. Anderson’s number is 444- 1234.

5. Ms. Anderson asks Mr. Smith to call her back.

6. Mr. Smith’s secretary is Jenifer.

7. Mr. Johnson would like to talk about the prices of the products.

Make up 5 mini dialogues. Put the words in right order.

1. please speak Mrs. could I Jones - I’m not possible that’s to afraid

2. I Robinson if wonder I to speak Mr. could - just moment certainly please

3. speak Henry I may Bellafonte to - afraid I’m not

4. Robert I speak to can Moore -course I’ll of put through you

5. Mr. please I’d speak Blair to like to -calling who’s

Complete the conversation with these phrases

I’ll give it to hold I’m phoning line’s busy Phoning

Leave a message speak to we’ll get back to you This is

Phone back later take a message I’m afraid have extension

Putting you through take your call at her desk

1. A Hello, Could I ____________ Sam Jackson, please?

B _________ Mr. Jackson’s in a meeting. It won’t be over

until 3.00 can I _______?

A Yes, please. Could you ask him to phone me? I think he’s got my number,

but ___________to you again just in case. It’s 743 219 186.

2. A Can I _____________ 2173, please?

B The ____________ at the moment. Would you like _______?

A Yes, please.

(Five seconds later)

B I’m ____________ now.

A Thank you.

3. A Could I speak to Alison Short?

B I’m afraid she isn’t ____________ at the moment. Do you want to hold?

A No, don’t worry. I’ll ___________.

4. A Can I speak to Terrence Cameron, please?

B _____________.

A Ah, Mr.Cameron! __________ Holy, Lucas.

_________ about a letter I got this morning.

5. A Hello. This is Incom International. There’s no one here to

__________ at the moment. Please ____________ and

__________ as soon as we can.

1. Listen to the telephone call. Look at the note the secretary left for Mr.Braun. How many mistakes has she made?

Work in pairs. Discuss how you could prevent misunderstandings on the phone.

3. Now listen to the second call. How does Mr. Braun make sure the information is correct?

Read the advice.

It is very important to make sure that you understand technical details, especially over phone or radio. Ask the person to repeat if you are not sure and let them know you have understood, often you can do this by repeating what they have said. Here is some useful language.

- Could you repeat that, please?

- Sorry, I didn’t get/catch that.

- Did you say two thousand and six?

- 2, 340? Is that right?

- Could you spell that, please?

Business correspondence