Read the comments from different places in the organization and match them to the places listed in Ex above.

1. Stock levels have been low for two weeks now.

2. Why do we always have to check with the parent company before making decisions?

3. Yes, that’s fine. If you could just hold on a minute, I’ll need to transfer you to a supervisor.

4. We need to deliver this consignment on Friday.

5. The production line is operating at full capacity.

6. The Board of Directors has fixed the Annual General Meeting for Tuesday the second.

7. Can you email head office as soon as possible and find out about the designs for the new window displays?

8. I’m afraid all our engineers are out working on repairs at the moment.

What do the following departments do?

Example: In R & D, people research and develop new products

Match these activities (a - k) to the correct department in Ex (1 – 10 +R & D)

Read and decide which deparment the three people work in. Choose from departments in EX.

1 Well, in some ways, it’s quite a conservative company, so some of the systems are a bit old-fashioned. There’s still a lot of paperwork, so I suppose you could say it’s very bureaucratic. I seem to spend a lot of time looking in files, both on the computer and in our paper archives.

2 Our department seems to bebusyall the time. WE’re always getting enquiries from journalists and dealing with the broadcast media. I guess it’s because we have such a high-profile boss. Although the company itself is quite hierarchical, our department is actually very democratic – everyone is an equal member of the team.

3 It’sa big department, and we deal with a lot of employees. It’s everything from recruitment and running training courses through to dealing with retirement. It’s quite a progressive company, so everything is open plan – which is a bit difficult if I need to have a private meeting. There are meeting rooms, but they always seem to be busy.

_____________

Text B

“My name‘s Bernard Levesque and I’m the Technical and Quality Manager at MTS in Paris and work within the Material Testing Division, which makes equipment used by industrial firms to test the strength and durability of materials like plastics, metals and so forth. We’re a subsidiary of MTS Systems Corporations, an American firm based in Minneapolis. MTS employs roughly 2, 200 people worldwide and is a leading supplier of mechanical testing equipment. Our major development and manufacturing operations are located in the US, France and Germany, and we have sales and service offices around the world.

Before I describe the organisation of my department, I’ll outline the structure from the top, starting with our CEO, who oversees all aspects of our activities here. Just below him is the General Manager, who is my immediate superior. Then there’s the Human Resources Director, and the GM’s Secretary, who also report directly to him. We have a management team that includes myself, the Sales Manager, the Finance Manager, and, of course, the Marketing Manager. There are also two new departments – Customer Service and the Noise and Vibration Division headed by Louis Regnier and Patric Jones respectively.

Now, getting back to the way my department is organised, I’m responsible for operations, so I’m in charge of Purchasing and Planning, R& D and Quality. The Purchasing and Planning Department schedules production based on orders provided by sales team and forecasts from the Marketing Department. In R& D, there are three sub-departments – Mechanical Engineering, Electronics, and Software Engineering – which are involved in developing new products and modifying existing products to meet customer demands. They receive technical specifications from the Marketing Department and provide drawings, a parts list and assembly instructions. Natalie Launay works closely with me on Quality – an area that takes up nearly a third of my time. And finally there’s the head of Shipping, as well as the person in charge of Assembly, who also report to me. ”

Exercise 1. Read the text and answer the questions.

1. Where are the firm’s headquarters?

2. Does Bernard work for a parent company?

3. Where do you think he lives?

4. How many people work for MTS?

5. Where are the factories located?

6. What is CEO responsible for?

7. How many people does the management team include?

8. Who provide drawings, a parts list and assembly instructions?

9. What position would you like to hold in the company? Give your reasons.

Exercise 3. Match the prepositions in the box with the verbs below.

Exercise 4. Complete the sentences using verbs and prepositions from exercise 3 in the correct form.

1. In the purchasing department there is a manager, and five employees who report to her.

2. In this company, we firmly … … the value of creativity and innovation.

3. The development of computer technology has … …enormous changes in the way that people work.

4. Whether or not we succeed in creating and selling new products … … a number of factors.

5. Most of our staff … … at least one of the company's sports or leisure clubs.

6. The Personnel Manager thinks that we would all … … further training in how to use the office software.

Exercise 2. Read the text again and complete the organisation chart below.

Exercise 6. Complete the following company profile with either the present perfect or past simple tense of the verb in brackets.

Procter & Gamble 1 has been ( be) in the soap business since William Procter and James Gamble 2 ____(form) their partnership in 1837. In order to raise capital for expansion, the partners 3 _____(set up) a corporate structure in 1890, with an appointed presedent at the helm of the company. It 4 ____(undergo) further restructuring in 1955, with the creation of individual operating divisions to better manage their growing lines of products. John E. Pepper 5 _____(lead) the company since 1995, when he was elected Procter & Gamble’s ninth Chairman and Chief Executive Officer. The same year, the company 6 ____ (move) from managing the business under two geographic areas, US and International, to four regions – North America, Latin America, Asia, and Europe/Middle East/Africa.

Ivory soap, which 7 ____ (became) a common household name, 8____ (come) onto the market in 1879. With the introduction and instant success of Tide laundry detergent in 1946, Procter & Gamble 9 ____ (embark) on a strategy of rapid growth into new product lines as well as new markets around the world. The firms commitment to innovation in technology 10____ (help) Tide to remain their single largest brand over the years. Perhaps the product that 11 _____(have) the greatest impact, however, is Pampers, the disposable nappy which they 12____(launch) in 1961.

As a result of their aggressive expansion policy, Procter & Gamble sales 13 ____(reach) $ 10 billion in 1980. Since then the company 14 ___(increase) the number of consumers it can serve with its brands – to about five billion people around the world. In 1998 sales 15 ____(rise) to $37.2 billion.

Notes: to undergo – зазнати

household name = popular name

Organisational structure

Every organisation made up of more than one person will need some form of organisational structure. An organisational chart shows the way in which the chain of command works within the organisation.

The way in which a company is organised can be illustrated for a packaging company. The company will be owned by shareholders that choose directors to look after their interests. The directors then appoint managers to run the business on a day-to-day basis. In the company structure outlined above:

The Managing Director has the major responsibility for running of the company, including setting company targets and keeping an eye on all departments.

The Distribution Manager is responsible for controlling the movement of goods in and out of the warehouse, supervising drivers and overseeing the transport of goods to and from the firm.

The Production Manager is responsible for keeping a continuous supply of work flowing to all production staff and also for organising manpower to meet the customers' orders.

The Sales Manager is responsible for making contact with customers and obtaining orders from those contacts.

The Company Accountant controls all the financial dealings of the company and is responsible for producing management accounts and financial reports.

Structures

Other organisations will have different structures. For example most organisations will have a marketing department responsible for market research and marketing planning. A customer services department will look after customer requirements. A human resources department will be responsible for recruitment and selection of new employees, employee motivation and a range of other people focused activities. In addition there will be a number of cross-functional areas such as administration and Information Technology departments that service the functional areas of the company. These departments will provide back up support and training.

Organisations are structured in different ways:

1. by function as described above

2. by regional area - a geographical structure e.g. with a marketing manager North, marketing manager South etc

3. by product e.g. marketing manager crisps, marketing manager drinks, etc

4. into work teams, etc.

Reporting in organisations often takes place down the line. An employee might be accountable to a supervisor, who is accountable to a junior manager, who is then accountable to a senior manager - communication and instructions can then be passed down the line.

Exercise 7. Translate into English.

1. Мої стосунки з начальником дуже гарні.

2. Мій товариш займає посаду менеджера збуту.

3. Яким чином організовоне ваше підприємство?

4. Хто наглядає за діяльністю фірми?

5. Нові відділи зайняті розробленням нових товарів.

6. Структура нашого підприємства складна.

7. Мій безпосередній начальник дуже пунктуальний.

8.