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Consumer Protection
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Consumer protection means safeguarding the interests … the consumer. … the growth … the number … products … offer, and the size … the companies producing and selling them, it has become much more difficult … consumers to protect their own interests. Thus a movement … consumer protection has emerged … the last 40 years … the developed countries. The areas where consumer protection has been seen as most important have been the way goods and services have been described, labelled and advertised; the quality and safety … goods, buying … credit and guarantees.
(on (2), in (3), for (2), of (4), with)
Exercises in Comprehension
Ex.1. Answer the following questions:
1. What do we call people who buy things from other individuals or shops, pay for service or order something from a company?
2. Who are consumers?
3. What movement has emerged in the last 40 years?
4. What are the four basic rights of consumers?
5. Who investigates consumer tastes and with what purpose?
6. Whom do we call “clients”?
7. Do you think that it is necessary to protect the rights of the consumers?
Ex.2. What is the difference between:
customers – consumers – clients
Ex.3. Sum up what the text says about:
s customers
s consumers and consumerism
s clients
Grammar Revision
| The Passive Voice (Simple) 1. a) We use the Passive Voice in three main ways: s to describe a process s when the action is more important than who does it: The computer was repaired in 3 hours. |
| s when we do not know, or do not want to say, who does the action: The letter was received a week ago. |
| b) The agent (by …) is only used when it includes important information: America was discovered by Columbus in 1492. c) When you want to mention what the agent used in order to carry out an action, you use “with”. The letter was written with my pen. |
| 2. Form be +Past Participle Simple Present the letters are written Past the letters were written Future the letters will be written |
Ex.1. Change the following from active to passive.
1. The company manager increased my salary last week.
2. We bought this car last Friday.
3. He paid for this service in cash.
4. We seldom undertake such activities to protect the consumers’ rights.
5. We informed the customer of the delivery of his order.
6. The company increased the commission paid to agents.
7. Human Resources department recruits new staff every year.
8. Research and Development department developed several new products last year.
9. My company opened several subsidiaries in different locations.
10. Manufactures investigate consumer tastes.
11. Ford announced the loss of 4, 000 jobs yesterday.
12. British Airlines forbids smoking during the flight.