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Work Experience






The practical experience you obtain from entry-level hotel jobs—whether you are a desk clerk, waiter/waitress, host/hostess, maid/houseman/room attendant, bellhop, or groundsperson—will be invaluable to you as you begin to plan and develop your career in the hotel industry. It will give you an opportunity to learn what these people do and how departments interact, as well as expose you to the momentum of a hotel—the time frame of service available for the guest, management applications, and service concept applications, to name just a few.

Your work experience will enable you to evaluate theoretical concepts offered in the classroom. You will have a basis for comparing work experiences with other students. You will also develop your own beliefs and behaviors, which can be applied to other hotel properties throughout your career. At times, you will have to think on your feet in order to resolve a guest complaint, to evaluate equipment proposals, to reorganize work areas for efficiency, or to achieve cost-effective spending. It is this work experience that provides you with the proper foundation on which to base a successful career.

 

Professional Memberships

A professional trade organization is a group of people who have voluntarily pooled their efforts to achieve a set of goals. These goals may have a political nature, such as lobbying legislators or providing certification of achievement. Professional trade organizations in the hospitality industry serve its members in many ways. First and foremost, they are a political voice for you in government. Through use of membership fees, these organizations are able to lobby local, state, and federal legislators to be sure the entrepreneur’s views are recognized. These organizations also offer significant opportunities for continuing education by sponsoring seminars and trade shows. They offer group plans for insurance and other programs that can be very costefficient to the entrepreneur. Professional trade associations also allow you to interact with others in the industry on both a professional and a social level. Valuable advice and rewarding friendships often result.

 

Ports of Entry

Review of the organizational structure of a hotel shows that there are many departmental managers in a large organization. Which area is the best for you to enter to develop your career goals? Four of the ports of entry are marketing and sales, front office, food and beverage, and controller. It is impossible to say which is the best port of entry; all are avenues for career development.

The hotel industry demands a great deal from its professionals. All employees must have extensive knowledge of all areas of the facility, and they must understand the overall function of all departments. This understanding must be reflected in professional business plans. Employees must also have good communication skills and good interpersonal skills. The industry requires great flexibility in scheduling work responsibilities and personal life. It demands that the professional understand the entrepreneurial role of the corporate owners while operating within budgeted resources. Students who enter the lodging industry will find that each area in which they work contributes to a good background for the ultimate position of general manager. When trying to decide where to begin, consider reviewing the job responsibilities of various department managers, to learn what types of tasks are required to complete each job and who is involved in doing so. Try to work in as many areas as you can before you take the leap into a general manager position. The job will be a lot easier, and you will go a long way toward meeting the establishment’s goals, if you are well prepared. You will make mistakes, no matter how much experience you have had; however, your success rate will be much higher if you have a varied background in many departments.

 


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