Check in at a Hotel

Conversation A

Clerk.Good afternoon! May I help you?

Natalie Black.Yes. Do you have any vacancies starting tonight?

Clerk.Yes, ma’am, we do. Is that a single or a double?

Natalie Black.A single.

Clerk. How long would you like to stay?

Natalie Black. For four nights.

Clerk. Will you be paying by credit card?

Natalie Black. Yes. MasterCard. Here you are.

Clerk. That’s Ms. Black. I’ll just swipe your credit card. Would you please complete the guest registration card?

Conversation B

Clerk.Here’s your credit card, Ms. Black, and your room key.

Natalie Black. Thank you.

Clerk. This is your room charge card. You’ll need this if you charge anything in the restaurant or lobby shops. Could you sign it there?

Natalie Black. OK.

Clerk. Your room is 742, on the seventh floor. The bell captain will take your bags up to your room.

Natalie Black. Thank you. Oh, is the restaurant still serving lunch?

Clerk. Our main restaurant closes at two-thirty, but you can get something to eat in the All-Day Coffee Shop. It’s just across the lobby.

Natalie Black. Thank you very much.

Clerk. You’re very welcome. Enjoy your stay with us.

Conversation С

Mrs Wilson. Good evening. I want a double room with bath for tonight.

Receptionist. I can give you a nice double room on the 15th floor, madam.

Mrs Wilson. Haven’t you got a room on the first floor?

Receptionist. No, madam. There are only restaurants on the first floor.

Mrs Wilson.Then I’ll take the room on the 15th floor. How much is it?

Receptionist. It will cost twenty-five dollars. – I sell tickets for the theatre, madam. Do you want any tickets for tonight?

Mrs Wilson. No, thank you. I’m tired and I want to go to bed early.

At the hotel

A: At what time do you serve breakfast?

B: We serve breakfast from 7.00 a.m. till 9.30 a.m.

A: Could you give me a wake-up call at 7.30 a.m. please?

B: Sure, no problem. I hope you’ll enjoy your stay.

Remember the following phrases

At the reception desk

I’ve booked a room for 2 nights.

I’d like to extend my stay for extra 2 nights, please.

My husband will be joining me this weekend. Will there be an extra charge?

Do you offer an overnight laundry / (dry-) cleaning service?

Can I send a fax to my office from here?

Could you arrange for a taxi at 3 o’clock this afternoon, please?

Are there any messages for me?

Could I have my shirt ironed?

Problems

I’m afraid I’ve lost my key / key card.

I can’t get the air-conditioning / television to work.

Could I change rooms? My neighbours are very noisy / loud.

I can’t turn off / on the heating.

The toilet is blocked / doesn’t flush.

Do you have a hairdrier / extra towels?