Mail is much faster than traditional mail.

a) electronics;

b) electric;

c) electricity;

d) electronic.

43. Telex messages have their own …

a) addressee;

b) language;

c) number;

d) operator

44. We give the … a few catalogues of our products.

a) customers;

b) applicants;

c) vacancies;

d) addressers.

45. Most business …are arranged by telephone.

a) telexes;

b) partners;

c) letters;

d) appointments.

46. An …is used to take calls when the individual is out.

a) electronic mail;

b) extended number;

c) answering machine;

d) urgent call.

47. Requires for special training are normally included in the …

a) want ad;

b) targeted resume;

c) invitation letter;

d) job letter.

Are usually excluded from the resume.

a) work objectives;

b) salary demands;

c) personal interests;

d) special skills.

49. Make sure message can be understood…

a) like;

b) more;

c) clearly;

d) sure.

50. Ask caller to hold …

a) the line;

b) PC;

c) letters;

d) appointments.

Варіант 2

1. The manager requested a …with the branch office in England.

a) battery;

b) cold call;

c) small talk;

d) teleconference.

2. I think this phone is broken. I didn’t hear a …when I picked it up.

a) dial tone;

b) greeting;

c) subscriber;

d) touch pad.

3. He is not …to come to the phone right now.

a) available;

b) positive;

c) possible;

d) necessary.

4. Is it possible to make …calls from the phones in the office?

a) available;

b) busy;

c) positive;

d) long distance.

5. Due to a …problem, the office phones will not be working for the next hour.

a) busy;

b) important;

c) technical;

d) communication.

6. Everyone is…to attend a training workshop once a year.

a) handled;

b) imposed;

c) required;

d) stated.

7. Several of the …were late because of the weather.

a) lengths;

b) participants;

c) roles;

d) sessions.

8. This is not a problem only in our country. It is a …problem.

a) formal;

b) global;

c) informal;

d) negotiation.

9. They … my letter by return of post.

a) acknowledged;

b) posted;

c) registered;

d) thanked.

10. Don’t forget to …the letter before you post it.

a) do up;

b) fasten;

c) seal;

d) shut.

11. If you send the letter here, my mother … it will to my new address.

a) advance;

b) forward;

c) transfer;

d) transmit.

12. Can you deliver this letter …hand?

a) by;

b) in;

c) to;

d) with.

13. I would be …if you could answer my letter by return.

a) cheerful;

b) glad;

c) good;

d) kind.

14. The post office is open …for the sale of postage stamps.

a) a day;

b) daily;

c) daytime;

d) in day;

15. His phone must be out of order. We’ve been unable to…him.

a) arrive at;

b) meet;

c) reach;

d) transmit.

16. If you don’t remember the number, you can look it up in the telephone ….

a) dictionary;

b) directory;

c) index;

d) register.

17. Can I …London direct from here, or must I ask the operator to get the number for me?

a) choose;

b) dial;

c) reach;

d) select.

18. Would you …a minute, please. I’ll try to connect you.

a) hold on;

b) keep on;

c) stay on;

d) stop on.