II. Look at the extracts from the conversation. Complete them with the phrases used for asking for something.

1. Hello. I ______________________________to Susan Crawley, please.

2. Would you ____________________________me a duplicate?

3. Now we'd _____________________________pay for the computers.

4. Do you _______________________________wait until next month?

5. We __________________________________pay before the end of June.

6. If we ________________________payment by then, _______________ we'll have to send someone round to pick up the computers.

III. Look at the extracts in 2 again. Mark them polite (P) or demanding (D). Then explain your decision to your teacher.

We can use these expressions in different ways to ask people for something:

Speaking

I. Make a suitable request for the following situations. Try to use phrases from Vocabulary and Language. Your teacher will respond to your requests.

1. You ordered twenty color cartridges for your printer. Unfortunately, you received black cartridges instead. Call the supplier and ask them to correct the order.

2. You ask your boss if you can have the morning off next Friday because you need to sign some papers at the bank.

3. You ask for a return train ticket to Oxford at the ticket office.

4. Your colleague keeps forgetting to finish the report you have both been working on. It needs to be sent to head office today. You call him to help him remember.

Writing

I. You have received the following note from your boss. Write an email to the travel agency requesting information for his trip.

Lesson 2. Consultants. Making suggestions