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Polluted beach
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заявлять о своих претензиях на возмещение убытка
исправить дефект, ошибку
отклонить разумное предложение
иметь право потребовать возместить ущерб
зд. заваленный мусором пляж
Task 2 Read the following dialogue and translate it.
| Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: | Good morning, Madam, can I help you? Good morning, Sir. I'm thinking about a destination for our summer holiday in the South, I'm dreaming about sun and of warm sea. Have you already been to any southern destination? Yes, once we went to Spain, to Benidorm, for a weekend break by coach. But that wasn't the right place for us, and the long trip by coach was very tiring. Are you thinking about flying this time? Yes! And how long do you want to stay? For a fortnight, at the beginning of July. Are you travelling with others? Yes, with my husband. What kind of accommodation would you prefer, a hotel or a holiday apartment? We thought about a medium-priced hotel. O.K. Would you prefer half-board or only breakfast? Half-board. You told me that you disliked Benidorm, am I right in supposing that you're now looking for quieter destination where you can relax. Yes, a nice beach and maybe the possibility of making a few sightseeing tours. What about a quiet beach hotel on Majorca? Have a look at this brochure, please. Here you can see a newly refurbished hotel. It's a medium-priced and provides restaurant, a bar, spacious lounges, a swimming-pool, and a fitness-room with sauna. In front of the hotel you can see a small beach, next one is 500 m away. The next town can be reached by bus or taxi in a few minutes. That sound great. Can you give me the brochure, so that I can discuss your offer with my husband? Yes, certainly. You should, however, remember that you want to travel in July, you know, that's peak season and package tours to Majorca are heavily booked. I would recommend taking an option for 5 days. That doesn't commit you in any way, it secures your booking and you have time to discuss it with your husband. If you decide that this is the right holiday for you, you only have to confirm the reservation and pay the deposit. Shall I find out whether this arrangement is still available? Yes, please, for the beginning of July. You're lucky, you can get an outbound flight on the 2nd of July and an inbound flight on the 16th of July. Shall I book this option for you now? Yes that's fine. |
Task 3 Discuss with your partner:
• how the sales conversation has been made;
• the professional skills of a travel agent;
• how the travel agents fulfils the requirements mentioned in the text about sale conversation, etc.
Task 4 Read the following dialogue and translate it
| Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: | Good morning. I'm interested in the 16-night Classical tour of Nepal. How much does it cost? When would you like to go? March. March. Let me see - the price is $2250 for 16 nights. Are internal flights included? Yes. The price includes the return flight, internal flights in. Nepal, all airport taxes, transfers to and from the hotel, and the hotel accommodation itself. Do I have to pay extra for a single-room? Yes, sir. There is a single-room supplement of $30 a night. What about visas? You have to have a visa for Nepal and India. I suggest you apply as soon as you book the holiday. When do I have to confirm? Can I do a provisional booking? You needn't confirm straight away. I can keep an option open on the holiday for seven days. But after that you must confirm and pay a deposit. The balance is due eight weeks before the departure. |
Task 5 Work in pairs. Discuss the following points.
• Is the customer sure of his wishes?
• Has the client determined his needs before coming to the agency or not?
• Have any of his desires been changed after the conversation with the agent?
Task 6 Read the previous dialogue once again and entitle it.
Task 7 Read the following dialogue and translate it
| Travel agent: Client: Travel agent: Client: Travel agent: | Right. Your booking is confirmed. Two adults and one child of 20 months to India for two weeks. Thank you. Could you tell me what I need to do now? Is there a deposit? Yes. You have to pay of $180 per person now. Do I have to pay a deposit for the child, too? No. You don't have to pay a deposit if the child is under 2. |
| Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel agent: Client: Travel Agent: Client: Travel agent: Client: Agent: Travel agents: | What do I have to do about balance? You have to pay the balance seven weeks before the departure. I'd like to hire a car. What documents do I have for that? You must have a full, valid British driver's license. Will my wife be permitted to drive, too? She's 23. No, drivers have to be 25 years old or over. Now, what about a passport? I have a British passport, valid for the next five months. Is that O.K.? No, it has to be valid for at least six months (for travel to India). Can my wife use her British Visitor's Passport? No, she must have a full passport. Do we have to have any other documents? You must have visas. We can organize them for you. Thank you. Just one other thing. Could you tell me about vaccination? Your doctor can give you advice on vaccinations. Thank you very much. I'll try much to arrange all that. Good bye. |
Task 8 Read the previous dialogue once again and entitle it.
Task 9 Discuss the following points.
• The profile of the client.
• The problems that the agent has to overcome in his talk with the client.
• Say what this client will tell his relatives at home about his visit to the agency.
• Compare your story with that of your partner. See the differences and similarities.