You can also make reservations by telephone.

Learn how to do it. Read the 3 dialogues and act them out:

a) Clerk: Center Hotel. Good morning. Can I help you?

Lavrov: Good morning. I’d like to reserve a single room with bath beginning

next Tuesday.

C: Name, please?

L: Victor Lavrov.

C: How long will you be staying, Mr Lavrov?

L: I’ll be staying for ten days. And one more thing. I’d like to have a quiet room, not overlooking the street.

C: Just a moment... Unfortunately, we haven’t got any such accommodation available at the moment, but the hotel’s situated in a very quiet park. I’m sure you’ll enjoy your stay here whichever room you book.

b) A: Hello... Is this the Prince George Hotel?

Rec.: Reception. Good morning.

A: Ah... Good morning. Can you tell me the price of a double room with private bath, please?

Rec: Certainly, sir. A double room with private bath is 7 pounds.

A: Mmm... Thank you. I would like you to reserve a double room with private bath for two nights – the tenth and eleventh.

Rec: One moment, sir. I’ll make sure... Yes. The tenth and eleventh will be all right. Do you want me to reserve a room with twin beds or a double bed for you, sir?

A: Twin beds.

Rec: What name is it, please?

A: Mr and Mrs Johnson.

Rec: What time do you expect to arrive, sir?

A: Oh, about four o’clock in the afternoon.

Rec: If you come later than six let us know, please.

A: Of course... but we are unlikely to be late. Thank you, sir. Good-bye.

c) Receptionist: Thai Grand Hotel. May I help you?

Mrs Ting: I’d like to make a reservation, please.

Receptionist: Just a moment. I’ll put you through to the reservation desk.

Clerk: Reservation. How can I help you?

Mrs Ting: I’d like to make a reservation for six nights next week for Mr. Tashinoma of Japan Electronics, please.

Clerk: Certainly. What days will he be staying?

Mrs Ting: He will be arriving next Thursday and leaving Wednesday.

Clerk: And what kind of room would you like to book?

Mrs Ting: I’d like a single room with bath, please.

Clerk: A single with bath... yes, that’s no problem. Could I have the name again, please?

Mrs Ting: Yes, it’s for Mr Tashinoma of Japan Electronics.

Clerk: That’s fine. We’ll be expecting Mr Tashinoma on Thursday then.

8. Act out the dialogues:

- Good morning. Can I help you?

- Доброе утро. Мне нужен номер на сегодня.

- Single or double?

- Одноместный.

- We can offer you a room on the third floor. Does it suit you?

- Этот номер с ванной?

- Yes.

- Прекрасно, мне это подходит.

- Will you fill in this form and sign the register.

- Где мне расписаться?

- Here, please. Thank you.

- В котором часу подают еду?

- You can have breakfast from 8 till 10, lunch from 12 till 3, dinner is from 5