V. Fill in the spaces with words and word combinations from the box.

1. After the … of the accommodations has been confirmed, the guest fills out а registration card.

2. Another procedure that has come into common practice in recent years is establishing credit in advance by means of ….

3. Assistant managers’ jobs may include greeting important guests, straightening out problems with reservations or handling routine ….

4. At an information desk the guests can ask for information or make local travel….

5. In the eyes of most customers, the front desk employees are the … of the hotel.

6. Requests for rooms may be handled by а teletype machine or computer if the hotel is а member of а ….

7. The cashiers also cash checks, make change and exchange foreign….

8. The employee in charge of keys and information is often called the concierge, the French term for ….

9. The lobby is the public entrance area that gives … to the guest rooms, restaurants, bars, shops and other facilities in the hotel.

10. The lobby of а motel that serves overnight… may be only about the same size as the waiting room in а doctor’s office.

VI. 1) Find as many synonyms and antonyms to the given words as possible.

Write them down into the table below. Memorize the words.

VII. Give all possible derivatives of the following words:

(v) (adj.) (n)

register different sign

contain foreign advice

divide normal support

arrange assistant complaint

VIII. Read the statements below and decide whether they are true (T) or false

(F).

1. ____ Front-desk employees seldom contact with the guests.

2. ____ The lobby is only VIP public entrance area that give access to the

accommodation and services.

3. ____ The lobby of the hotel is frequently used as а meeting place by the

guests and the general public as well.

4. ____ The front desk is almost always located near the hotel’s main entrance

for the convenience of the customers

5. ____ In а large hotel, the front desk is often divided into different sections

with specialized functions.

6. ____ Аll parts of the front desk are arranged so that the public can easily see

everything that goes on.

7. ____ The employee who checks in arriving guests and assigns them to their

rooms is a bellman.

8. ____ Room clerks not only make room assignments for arriving guests, but

also normally handle advance reservations.

GRAMMAR FOCUS

IX. 1) There is a mistake in each of the sentences in the following text. Correct