New Situation 1

Fernanda's neighbor Champengh Ly saw the scissors that Fernanda got and really liked them. She decided to buy two pairs of scissors, one for her and one for her sister. Rewrite the letter Champengh wrote using the following phrases and sentences, putting them in the correct order and form.

2817 N. Almagordo St. / Please send them right away / September 16, 1999 / I am including a money order for $17.90 to pay for the scissors plus postage and handling. / Fantastic Scissors Co. / San Antonio, TX./ McAllen, TX / Yours truly, Champengh Ly / 1788 E. Santana Dr. / Gentlemen: / Thank you very much / Champengh Ly

New Situation 2

Champengh sent the letter and waited two months, but she never received the scissors. She decided to write a letter of complaint. Here are some of the things she said.

I sent a letter and a money order on Sept. 16, 1982. I have not received the scissors or my money. Please send the scissors as soon as possible.

Write a letter of complaint the way you think Champengh would have written it. Use the sentences given to you in the lesson and add any more you think she might have written. Do not forget capitalization, punctuation and abbreviations. Make sure you use the correct business letter form (as in the other letter).

New Situation 3

Have you ever wanted to order something from a company or have you ever needed to write a letter of complaint?

1. Write a sample letter ordering something you would like to have.

2. Write another letter complaining about poor service or poor quality of something you have bought in the past