Dear Sirs,

Thank you for your enquiry of the 20th March 200... in which you in­form us that you are interested in purchasing the Model R 80 Fax Ma­chines from us. We enclose with the letter all particulars concerning the technical characteristics of this model.

Our machines are widely known in many countries of Europe and Asia. We are happy to inform you that we can meet your quantity require­ments and offer you 20 machines at the price of... per unit. The price includes packing. We are sure that at this price our products are the best on the world market. We can promise the delivery in a month if we re­ceive your order immediately..We hope the above information will be helpful. However, if further information is required, please do not hesi­tate to contact us. We hope you will be able to accept our offer and look forward to our future discussions with you

Yours faithfully,

A letter of complaint – письмо-претензия (жалоба).

January 2000

Dear Mr Stephenson,

Order 4543 - failure to deliver.

I am writing to you in connection with the above order for terracotta tiles, which we placed on 1 December 1999.

Unfortunately, we have not yet received the delivery as promised. As it is now three weeks overdue we would be grateful if you could forward the goods as soon as possible.

I look forward to hearing from you.

Yours sincerely

Valerie Lowe

Valerie Lowe

The Purchasing Manager

A letter of apology – письмо-извинение.

T-Tiles Warehouse

Baxters Lane

Pontyprid Mid Glamorgn

CF45 7SL

Our ref: TF-771 12000

Your ref: GR548

Ms Valerie Lowe

Collins Gardens

Glasgow G52 5BL

Dear Ms Lowe

Order Number 4543 - delayed delivery

Thank you for your letter of 28 January regarding the late delivery of your order.

I would like to apologize for the delay, and for the inconvenience this has caused. The problem has now been rectified and I am pleased to tell you that your order will be delivered to you on Monday 5 February.

Once again please accept my apologies.

Yours sincerely

Jim Stephenson

Jim Stephenson

The Sales Manager

Information letters or sales promotion letter- информационное письмо или письмо для продвижения продаж.

Madeira Tours Inc

Fairfield Road San Carlos CA 94039 USA

Tel: 916-797-8423 Fax: 916-676-78633

May 2000

Castle Holidays Ltd

Rosemount Crescent

Plymouth

PL8 5BT

UK

Dear Sir or Madam

Travel opportunities in the USA

We are an established travel company operating in the United States and Mexico. Currently we are offering special prices on all groups of more than twenty people coming from the UK.

This is an excellent opportunity for UK tour operators to develop connections with a successful firm based in California, and with links all over the US and Mexico.