Sorry to keep you waiting

RECEPTIONIST International Computers.. Good afternoon

LADY Could I speak to the Personnel Manager, please?

RECEPTIONIST I’m afraid I can’t hear you. Can you speak a bit louder?

LADY Could I speak to the Personnel Manager, please?

RECEPTIONIST I’m sorry, I still can’t hear you properly. It’s a very bad line. Could you

hang up and call back?

LADY Ok, I’ll call back.

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RECEPTIONIST International Computers. Hello.

FRENCHMAN Could I have extension 347, please?

RECEPTIONIST Could you speak more slowly please?

FRENCHMAN I’m phoning from Paris.

RECEPTIONIST Bonjour, monsieur. Sorry, I can’t speak French very well, but I’ll transfer

you to someone who can.

FRENCHMAN Thank you.

RECEPTIONIST Sorry to keep you waiting. It’s ringing for you now.

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RECEPTIONIST International Computers. Good afternoon

SHEPPARD Can I speak to Mr McEwan, please?

RECEPTIONIST I’m afraid his line’s engaged. Will you hold?

SHEPPARD No, I really must go. Could you tell him I called?

RECEPTIONIST Yes, could you give me your name, please?

SHEPPARD Of course. First name David surname Shepperd, S, H, E, double P, E, R, D.

Tell Mr McEwan I’ll call back in an hour

RECEPTIONIST Fine. I’ll do that. Bye.

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RECEPTIONIST Good morning. Insurance Services.

CLIENT Good morning. Could I speak to Mr Benson in Client Support? RECEPTIONIST Yes, I’ll put you through. It’s ringing for you. No, I’m sorry there’s no answer

CLIENT Well, could you put me through to his assistant?

RECEPTIONIST I can’t do that either.She’s out as well, she’s at conference today.

Can you tell me what it’s about?

CLIENT Yes, it’s about our office insurance RECEPTIONIST I see. Perhaps Phil Watson is in.

CLIENT Right, I’ll try him then.

RECEPTIONIST Thank you. I’m putting you through..

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Выберите из 3-х вариантов ответов один, наиболее подходящий (работа со словарем).

1. Is our sales manager in?

(а) Oh, he worked in the Sales Department last week.

(b) No, he is not reading a book.

(с) Yes, he is. He is having talks now.

2. I аm а secretary to Mr. Smith. Не is our General Manager.

(а) Ah, that's interesting to see it.

(b) Is that one of your colleagues over there?

(с) Oh, I have met him.

3. Would you like me to take a massage?

(а) Yes, I would like you to leave a massage.

(b) Yes, please, thank you.

(с) Yes, we would. We are going to be back soon.

4. He said he’d be in by 4 o’clock this afternoon, didn’t he?

(а) Yes, he was when I came.

(b) Yes, he did. I’ll call back then.

(с) No, he hadn’t/ Yes, had said it before coming here yesterday afternoon.

5. Hello, 1 аm Susan I have not seen you around before.

(а) What do you do?

(b) Are you one of my colleagues?

(с) 1 аm new here.

6. Sheila Rogers speaking

(а) Who's calling, please?

(b) Peter Jones here.

(с) Неllо, Sheila. This is Peter Jones.

7. Did you catch that company name?

(а) Yes, I did. It was so nice and clean.

(b) No, I didn’t. They didn’t speak enough loudly.

(с) Yes, I have. I have herd the name of the company.

8. The reason 1 аm calling is we are having problems.

(а) 1 don' t believe it.

(b) Really? That surprises mе.

(с) That s аl1 right.

9. Will she be able to help us?

(а) No, she can’t read this report.

(b) Yes, she will. She’ll come soon and help us.

(с) No, she won’t be able to be back by 3 o’clock.

10. So that' s fixed — Tuesday at 2 p.m.

(а) Right, I look forward to seeing you then.

(b) Goodbye.

(с) I'm afraid that's impossible.